Privacy Policy

Vent Xpress respects the privacy of it’s customers.  In general, we only ask for personal data to respond to your orders and requests and to keep you updated on the status of your order.  It also allows us to improve our product selections and content.  We do not share, sell, or rent any of the information collected to any third parties and do not intend to do so in the future.

To remove yourself from our mailing list, please send an e-mail to one admin@ventxpress.com with "Remove me
from mailing" in the subject line. To update, change, or correct your
personal information, please send an e-mail to admin@ventxpress.com with "Change information"
in the subject line with the appropriate changes in the email.  The change to personal information will be
confirmed by email.

Vent Xpress may record and collect information about how our site is used as
applicable.  This data may include the
language, type of browser, IP address, and time spent on the site.  We may use this data to measure the
performance of our site.

This notice addresses only the policy of Vent Xpress Ltd. website and not the sites
that users access via links from our site. Vent Xpress Ltd. is not responsible
for the information collection policies of other sites, nor for the practices
employed by websites linked to or from our website, nor for the information or
content contained therein. Often links to other websites are provided solely as
information on topics that may be useful to our customers. Users are advised to
review the privacy policy of other websites.

Who we are

Vent Xpress Ltd. is the one stop shop for HVAC products for the Caribbean and Latin America. We provide quality products and solutions for the HVAC Industry promptly and reliably. Our website address is: www.ventxpress.com.

 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Delivery Policy

As all the goods are checked and tested in front of the customer, we do not deliver.  All goods are to be picked up at #2 Chootoo Street, South Aranguez, San Juan, Trinidad.

Customer Information Protection

When you place orders, we use a secure ­server. The secure server software (SSL)­ encrypts all information you input before it is sent to us. Furthermore, all of­ the sensitive customer data we collect ­is protected by several layers of encryption and several layers of security to ­prevent unauthorized access.

SSL Certificate

We offer Credit Card payments for all our registered users. Credit ­Card payments are made directly through ­a 256-bit SSL Encryption software to ensure your personal details are kept safe.

Credit Card Security

At Vent Xpress Limited we take your credit card security very seriously. By partnering with First Atlantic Commerce we can provide to you the most powerful security tools that exist in the marketplace to ensure all sensitive information is kept secure.

All credit card payments are processed securely by First Atlantic Commerce.  First Atlantic Commerce uses industry-leading encryption and fraud prevention tools over a secure connection to the merchant’s bank.  The bank then submits details to the credit card network and the issuing bank approves or declines the transaction, and sends the results to First Atlantic Commerce, who then relays only the transaction approval or decline to Vent Xpress Limited.

No information about your credit cards is stored on Vent Xpress Limited’s servers.

You can also use Paypal to pay your order.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share, sell, or rent any of the information collected to any third parties and do not intend to do so in the future.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. You will be required to manually enter your credit card details. This information ­allows us to process and fulfill your order successfully. We don't retain your credits card details.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

For any additional information on our policies, please contact admin@ventxpress.com.